Dear American Airlines:
You were the first airline to introduce a frequent flyer program, in 1981. As the innovator in this area, customer loyalty is something you understand better than most other airlines. Your program has been (and remains) among the best available in terms of rewarding loyal frequent flyers for their business. Personally I miss having Executive Platinum status – no other airline has made me feel as valued and appreciated as AA. (more…)
Posted on September 15, 2014
As part of its merger with American Airlines, US Airways will be moving from Star Alliance to Oneworld. Sunday, March 30 will be the last day US Airways will participate in Star Alliance. Here are the real world impacts for you. (more…)
Posted on March 29, 2014
For the last few years American Airlines has enjoyed a limited partnership with competitor JetBlue, allowing AAdvantage members to earn frequent flyer miles on certain JetBlue flights to and from New York and Boston. With the merger-in-progress between American and US Airways, this partnership will end effective April 1st. (more…)
Posted on March 10, 2014
Earthquakes are getting more common in the frequent flyer world. As recently as a few years ago, all we had to worry about were occasional benefit changes and small increases to the amount of miles needed to redeem for tickets.
And to think we used to complain back then!
Today Delta Air Lines has initiated a shift that many insiders long thought was coming. (more…)
Posted on February 26, 2014