Things used to be simpler: you’d earn miles, find availability for a ticket to Hawaii or Key West, book it an enjoy free flights starting at 25,000 miles roundtrip inside the U.S. As technology continues to improve our lives and make things simpler, airlines have chosen the opposite path, making their loyalty programs so complex that experts like me are needed to make the most of them.
A classic case in point is using your miles for flights. (more…)
Posted on March 23, 2015
Airlines don’t go out of their way to make things clear, and the confusion surrounding how they name their cabins is a prime example of this. Why are some international flights only economy and business? Why do two-cabin domestic flights have a first class? (more…)
Posted on October 6, 2014
Members of MileagePlus, United’s frequent flyer program, can be forgiven if they feel like a rug has been pulled out from under them.
As an important reminder, as of February 1 business and first class partner award tickets will cost a whole lot more than they used to, with prices rising 30-70%. This represents the most significant devaluation of United’s frequent flyer program in its entire history. (more…)
Posted on January 22, 2014
Airfares don’t always make sense. From endless fare classes to Saturday night stay requirements, airlines have one of most the most opaquely priced products out there. This lack of pricing simplicity and transparency leads to misunderstanding of how airfares work, and how consumers can get what they need without paying a fortune. (more…)
Posted on January 20, 2014