American and Delta to end interline agreement

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American and Delta to end interline agreement - Featured Image

Some bad news, travelers: effective September 15th, American and Delta will end their “interline” agreement, meaning that neither carrier will be able to book you on the other. Why would an airline book you on one of its (non-partner) competitors? (more…)

New American Airlines promotions

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American’s AAdvantage program has been offering some generous ways to earn miles this summer and fall, if you know where to look. Following are two opportunities for you to ramp up your mileage earning. (more…)

The promise and peril of elite status in loyalty marketing

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The promise and peril of elite status in loyalty marketing - Featured Image

Every quarter I contribute an article to Colloquy, a trade organization that specializes in loyalty marketing. This is reprinted from that publication.

As many major organizations know, elite status is a powerful weapon in a loyalty marketer’s arsenal. On the business side, awarding the best perks and privileges to a brand’s most valuable customers is likely to inspire repeat business. For travelers, elite status is about more than just bragging rights; it leads directly to smoother travels and greater rewards. (more…)

Delta SkyMiles devaluations continue

Delta SkyMiles devaluations continue - Featured Image

Delta recently announced a new twist on redeeming its SkyMiles, and you’re not going to like it.

SkyMiles are notoriously difficult to redeem at the “saver” level as it is. Sure, you can spend 360,000 miles for a roundtrip ticket to Europe in business class, but you could spend less than half that on American/Oneworld or United/Star Alliance. I don’t have a scientific study to back me up on this, but I do spend a lot of time helping clients redeem their frequent flyer miles for the best value, and finding saver level awards on Delta is usually a challenge. (more…)